Privacy Policy

When you contact us, make a booking enquiry, or use our website, we may collect:

• your name and contact details (email address, phone number, postal address);
• booking and enquiry information you choose to share with us;
• payment information processed securely by our payment partners;
• basic technical information about your visit to our website (such as device, browser, and pages viewed).

We use your information to:

• respond to your enquiries and manage bookings;
• process payments and send booking confirmations;
• keep you informed about your stay or services you've requested;
• improve our website and the experience we offer guests;
• meet our legal and regulatory obligations.

We will only send marketing communications where you have asked us to, and you can opt out at any time.

We work with trusted third parties to help us run RedPines Ranch. These may include:

• booking platforms such as Pitchup.com;
• payment providers such as Stripe;
• email and contact form providers;
• website analytics providers (such as Google Analytics and Umami).

These providers only receive the information they need to deliver their service and are required to handle it securely.

Our website uses cookies to help it function and to understand how visitors use it. You can read more in our Cookie Policy.

We keep your information for only as long as we need it, and use reasonable technical and organisational measures to protect it. We never sell your personal information.

Under UK GDPR you have the right to:

• request a copy of the information we hold about you;
• ask us to correct or update your information;
• ask us to delete your information, where we're able to;
• object to or restrict certain types of processing;
• withdraw consent for marketing at any time.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

If you have any questions about this policy or how we handle your information, please get in touch:

• RedPines Ranch, Bryn Ifor, Capel Isaac, Carmarthenshire, Wales, SA19 7TU
• Email: admin@redpinesranch.com
• Phone: +44 7501 645488